Answering a Call

• Lift the handset
• Press Speaker for hands‑free
• Press Headset (if connected)

Placing a Call

1. Dial the desired number
2. Choose how to place the call:
   • Lift handset
   • Press Speaker
   • Press Headset

Ending a Call

• Hang up the handset
• Or press the End Call soft key

Muting a Call

• Press Mute to silence your microphone
• Press Mute again to unmute

Redialing

• Press Redial twice to call the last dialled number
• Press Redial once to view a list of recently dialled calls
• Select a number and press Call to dial

Holding and Resuming Calls

• Press Hold to place the call on hold
• Press Resume to return to the call

Transferring Calls

Warm (Consultative) Transfer

1. Press Transfer
2. Dial the destination number
3. Wait for the person to answer, announce the caller
4. Press Transfer again to complete

Blind Transfer

1. Press Transfer
2. Press Blind
3. Dial the number
4. Press Transfer to complete

Transfer to Voicemail

• Press Transfer → Blind → * + extension number
• The call goes directly to voicemail

Call History

1. Press History
2. Use the navigation keys to browse All, Missed, Received, or Dialled calls
3. Select an entry and press Call to dial

Volume Control

• Use Volume + / - to adjust:
  • Ringer volume (when idle)
  • Handset/Speaker/Headset volume (during calls)

Do Not Disturb (DND)

• Press DND to enable or disable

When enabled, incoming calls will not ring and typically go directly to voicemail.

Call Forwarding

1. Press Menu → Features → Call Forwarding
2. Select the forwarding mode:
   • Always Forward
   • Busy Forward
   • No Answer Forward
3. Enter the number to forward to
4. Press Save

To disable forwarding, return to the same menu and turn the option Off.

Conference Calls

1. While on a call, press Conf
2. Dial the next number
3. When the person answers, press Conf again to join all parties

Repeat to add more participants if supported.

Call Park / Retrieve

• Park: Press the Park soft key (or dedicated button) during a call
• Retrieve: Dial the announced park location (e.g., *802)

Voicemail

Accessing Voicemail

• Press the Voicemail button
• Or dial *98

Voicemail Options

• 1 – Listen to messages
• 5 – Repeat message
• 6 – Next message
• 7 – Delete message
• 8 – Forward to another mailbox

Recording Your Unavailable Greeting

1. Access voicemail (*98)
2. Enter your mailbox number (usually your extension) and password
3. Press 0 – Mailbox Options
4. Press 1 – Record Unavailable Greeting
5. Follow the spoken prompts and press # to save

Ringtones

1. Press Menu → Basic → Sound → Ringtones
2. Choose a ringtone
3. Press Save

Message Waiting Indicator

• The light at the top-right glows red when you have a new voicemail